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General Questions

• Is StaySharp an approved provider?

  StaySharp is an approved provider for CIPD, ACCA, CIMA and AAT. There is no formal approval process for the other qualifications we offer.

• What is the difference between BPP and StaySharp? 

  Want to master your career on your terms? That's where StaySharp steps in. Founded by the powerhouse that is BPP, we're shaking things up with a fresh take on education. 

  Here's the deal: BPP is amazing, but sometimes traditional learning doesn't fit everyone's style or schedule. Enter StaySharp. We ditch the classrooms, campuses, and big call centres (why pay for all that when you don’t want it), letting you learn anytime, anywhere, on a budget you can celebrate. 

  Think of it like this: BPP is the established mentor, paving the way and providing first class education. StaySharp is the game-changer, empowering you to learn on your schedule, your way. We take BPP's top-notch materials and make them ultra-accessible, ultra-flexible, and ultra-affordable by stripping back all the unnecessary things that you don’t need and delivering what you do need, brilliant online learning materials, without the baggage. 

  So, is StaySharp for you? If you're a go-getter, a self-starter, someone who craves freedom and value, then you're in the right place. We're here to help you crush your career goals without breaking the bank (or sacrificing your life to a rigid schedule).  

  Ready to join the StaySharp revolution? Start today and see why learning on your terms is the key to unlocking your potential.

• Why is StaySharp cheaper than the competition? 

  At StaySharp, we believe in offering exceptional value for money, every day. We achieve this through a commitment to transparency and a streamlined learning experience, avoiding complicated promotions and hidden fees. 

  Leveraging our expertise: While backed by the renowned materials and expertise of BPP, we operate through an efficient online-only model, minimising overheads and passing those savings on to you. This allows us to offer competitive pricing without compromising quality. 

  Straightforward and accessible: We offer clear and concise pricing packages, free from confusing options or unexpected costs. You know exactly what you're getting for your investment. Our payment options put you in charge and offer flexibility and value, without any tie-ins, credit checks or contracts. 

  Unwavering quality: Affordability doesn't mean sacrificing quality. Our courses are professionally accredited, utilise industry-leading materials, and feature experienced tutors. We provide the same exceptional learning experience as competitors, at a more accessible price point. 

  Is StaySharp right for you? If you prioritise transparency, value, and a high-quality learning experience, then you've come to the right place. We empower you to achieve your career goals without being burdened by inflated costs. 

  Ready to experience the StaySharp difference? Start today and discover a learning approach that combines exceptional quality with exceptional value. 

• Can I pass my exams using just StaySharp?

  Our courses ensure you have everything you need to pass your exams. With your own online portal, you’ll progress through your studies, measuring performance and testing your knowledge as you go. The platform also highlights personal areas of improvement, so you know where to focus your time ahead of your exams.

• What happens at the end of the free trial? 

  At the end of the 7-day free trial, a recurring monthly payment will be taken from your confirmed payment method. You can manage your subscription within your account and can pause or cancel at any time.

  If you cancel within the 7-day trial, you will not be charged anything and your access will end at the end of the free trial period. Cancelling is as easy as signing up (maybe even easier). Simply visit your account, manage your subscription and cancel, all in just a few clicks. No catches, complicated processes or calls needed.

• How do I enrol?

  We don't have any intake windows or start dates, so you can get started as soon as you are ready to learn.

  Starting a course with StaySharp is simple. Just choose your course and payment method, subscription or one-time payment. Then checkout and get started straight away with access to your entire course and learning materials our intuitive and modern online learning platform.

• Does the StaySharp subscription cover all costs? 

  Your StaySharp subscription covers all your learning costs. It does not cover any professional body registration/membership fees or exam fees. 

• How do I access my Learning?

  Click on the My Learning option at the top right hand side of the screen. Log in using the credentials you signed up with and you will be able to access your content.

• What is distance learning? 

  Forget the old image of dusty textbooks and lonely late nights! Distance learning with StaySharp is all about flexibility, control, and making your education work for you. 

  No Classrooms, All Access: You won't be tied to a fixed schedule or location. Instead, you'll dive into engaging learning materials anytime, anywhere, with an internet connection. 

• Is distance learning right for me?  

  If you're an independent learner who thrives on flexibility and wants to take control of your education, then absolutely! 

  Ready to dive in? Explore our StaySharp courses and start today! You've got nothing to lose and a whole lot of expertise to gain. 

• Is the subscription per paper or will I get access to all papers? 

  You get access to all papers and/or modules as part of your subscription, from day one, including during the free trial.

• How long are the courses?

  Our courses vary in length based on the materials and the time you can commit to your study. The beauty of StaySharp is that our courses are built around you. Our subscription model gives you the flexibility to study for as long or as short as you need. You can even take a study break, simply by pausing your subscription in your account, so you can get that work-life-study balance sorted.

• Can I study with StaySharp even if I don't live in the UK? 

  Yes – our courses are all online. You can study from anywhere, at any time. However, you’ll need to go to your nearest exam venue to sit your exams.

• Can I download learning activities? 

  In order for us to protect our Intellectual property, you are not able to download materials.

• Does my subscription include hard copy or physical materials? 

  As an online provider, we provide all materials in an online format.  

  For some qualifications, for example ACCA, CIMA and AAT, you are able to purchase physical/hard copy materials  (and interactive online workbooks) via https://learningmedia.bpp.com/ if required. 

• When can I start my course? 

  Our courses are designed to fit around your life - not the other way round. There are no set intakes, so you can start at any point in the year. You will receive instant access to your learning materials as soon as you sign up!

• Could I complete all the learning on a mobile? 

  Our platform and content is mobile responsive and therefore you can study using your mobile. However, due to a variety of factors such as screen size, amount of content, style of questions or exams, most learners find it preferable to study using a laptop, desktop or tablet.

• Is there a StaySharp mobile app? 

  Currently there is no StaySharp mobile app but it is something we are currently developing and will be made available to all subscribers, at no extra cost, once it is ready.

• I want to take a study break – what can I do? 

  You can pause your subscription at any time, all you need to do is log into your profile, edit subscriptions and select pause. You can pause for two, three or four weeks and can pause as many times as you like. By pausing you will lock in your subscription price hence guard against any future prices increases and also maintain your course progress.

• How are syllabus changes dealt with? 

  You’ll always have access to the most recent content. We’ll update your content every year in line with syllabus changes. We’ll also prompt you to download your latest progress data ahead of any update, so you can review previous step attempts if you need to.

• Can I use StaySharp for my apprenticeship?

  StaySharp specializes in professional qualifications and is not an apprenticeship training provider. According to our terms of service, StaySharp should not be used to purchase the qualification component of an apprenticeship. However, as part of the BPP education group, we recommend visiting bpp.com for apprenticeship opportunities.

Account & Profile 

• When do I get access to my content? 

  As soon as you subscribe for one of our products, you will get immediate access to our platform and content. Just log in using the credentials you signed up with and access ‘My Learning’.

• How do I cancel or pause my subscription? 

  Please go to your profile, select Subscriptions and you will be able to cancel or pause your subscription. You will lose access to your learning content at the end of the current subscription period.

• Why does my payment date change every month? 

  Payments are taken every 30 days, so your subscription charge will change according to when the next 30-day payment date is.

• Can I change my payment date? 

  Yes – please reach out to one of the team on live chat and we will be able to help you change your subscription payment date.

Purchases 

• Can I have more than one free trial? 

  In lines with our terms of service, each customer is eligible for one trial per product. Should you cancel and then resubscribe, you will be automatically moved to a paid subscription.

• Will my subscription increase with any price rises?

  In the event of any price increases, you will continue to pay your subscription price at the time the subscription was taken out for as long as this subscription is active. Should you cancel your subscription and then subsequently resubscribe, you will then pay the current price offered.

• Do you have a refund policy? 

  Yes, our refund policy can be found here. It's not the most exciting reading, so you may prefer to reach out on live chat so our helpful team can get you sorted.

• Can I get an invoice? 

  Yes. Please visit your account where you will be able to download your invoice from the "Invoices" page.

• Can StaySharp invoice my employer for my subscription? 

  StaySharp does not offer an invoice to employer option. Options, may include, depending on your employer preferences; using a company credit card for your subscription or paying yourself and reclaiming through expenses. You can download all invoices from your account at any time, to help manage this.

Tech & Troubleshooting

• Do I need my own device? 

  To be able to participate fully in the StaySharp programme, you’ll need access to an internet connected device that can access our platform to access online learning materials, carry out activities and take assessments.

  Our platform can be easily accessed by any web browser without the need for any downloads, so whilst using your own device may be easier, it's perfectly possible to study with StaySharp using shared or public devices such as at a library or community hub. Just be sure to log out after you have finished your session when using a shared device.

• Can I share my account access with a friend or colleague?

  Each StaySharp subscription is for one individual user. Sharing a login is against our terms of service. We actively monitor for account sharing and reserve the right to suspend access and remove accounts found sharing logins.

  Should you wish to set up multiple accounts for company employees, please contact us so we can assist.

• What are the minimum requirements to access your platform? 

  StaySharp minimum specifications are for a PC, laptop, or any smart device (including tablets and Chromebooks). Any device must have WiFi connectivity and use a modern browser (listed below). 

  Memory                          

  Windows OS: 4 GB RAM  

  macOS: 4 GB RAM      

  Hard drive 

  Windows OS: 10 GB of available disk space  

  macOS: 10 GB of available disk space; HFS+ hard disk format (also known as macOS Extended) or APFS  

  Operating system 

  Windows 10 (64bit)  

  MacOS - The new version of macOS and the previous two versions as of the time of publication October 2020

  Display 

  Windows OS: 1280 x 768 screen resolution  

  macOS: 1280 x 800 screen resolution      

  Graphics 

  Windows OS: Graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update). 

  Mac OS: No specific graphics requirements 

  Browser 

  Google Chrome Latest Release (preferred browser)  

  Microsoft Edge Latest Release  

  Apple Safari 12.1 Latest Release  

  Firefox Latest Release